PAMM02
Performance Assessments Course PAMM02

Course Summary:
This course is designed to address issues which arise during Performance Assessments including methods used, the management of the assessment process and the measurements used to determine areas of strength and weaknesses within an organization, system or program. Course delivery focuses on practical exercises utilizing assessment skills.

The course covers the following topics.

Definitions and Terminology
- Assessments: Self, Internal, and External;
- Audits: Regulatory and Compliance;
- Evaluations: Performance and Corrective Action;

Methods
- Brief History of Performance Assessment;
- Selecting the Tool: Who, What, Where, When, Why, and
How (comparison of models);
- Focusing on the Real Issues: Symptoms, Causes, and Root
Causes;

Management
- Systemic Approach to the Assessment Process;
- Planning, Organizing, Directing, Controlling and
Presenting the Results;
- Customer Expectations and Involvement;
- Field Activities;

Measurement
- Developing Solutions and Recognizing Potential Barriers;
- Criteria Screens and Tools: What Does Success Look Like?
- Presentation of Results.

Target Audience:
Managers, Supervisors, Quality Control and Assurance Professionals, Environmental, Safety and Health Professionals, Lead Workers, among others.

Course Prerequisites:
There are no course prerequisites.

Course Evaluation:
Practical Exercises.

Course Length:
8 hours

Course Frequency:
Upon Request